Support Center

When will inactive usernames be released?

Last Updated: Nov 04, 2016 12:21PM PDT
You may have heard we are testing a new system to release inactive usernames as there is high demand for that, primarily from people that hoard usernames but don't really use them. We use an algorithm to determines when an account should be released which uses various factors such as activity frequency, message velocity, Karma count and more.

Because some
 people have multiple usernames with good intentions (i.e. they have good reason to have multiple usernames) or if you simply haven't logged in for a long while, this "username recycling" could cause you to lose an account that you actually still use. If this occurs and you are able to login to the changed username account, you can attempt to change it back or to something else.

If you cannot get into that account, try this:

- Login to an account that works 
- Search for a user that you had a DM conversation with when you were logged in with your lost user account. 
- Ask them to look at the DM conversation and have them tell you what your username was renamed to (will be something like {username}_123456. Then tell me what it is and I can find your account. 

If you still can't access your account, reply back and we'll try to help further.
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